Every successful exchange is the result of participants coming back again and again to continue sharing and rating thoughts and taking part in the conversation. To help continued engagement, nudges may be sent from time to time to encourage the great ideas and rating more thoughts. These notifications can be changed in the Settings menu at my.thoughtexchange.com, so we thought we’d offer an explanation on exactly what they do!

Note: Notifications can only be sent to participants who have logged in using an email address.

Below are the differences between the three settings:

Notifications: "On" (AKA “the whole enchilada”)

*this is the default setting for mobile notifications in the iOS app

As the Leader of the exchange, you will receive updates:

• after 5 thoughts have been shared
• if you have set up a deadline for the exchange, 3/4 of the way to the close time
• when a thought has been reported
• when the exchange closes

As a Participant of the exchange, you will receive a notification when:

• 10 or more thoughts have been added since you last participated
• the Leader has sent out a manual notification to all participants

Notifications: "Quiet" (AKA “easy on the emails!”)

*this is the default setting for desktop/laptop browser notifications

As the Leader of the exchange, you will receive a notification when:

• the exchange closes and there has been at least one thought shared

As a Participant of the exchange, you will only receive a notification when:

• the Leader has sent out a manual notification to all participants

Notifications: "Off" (AKA “don’t call us - we’ll call you”)

You’ll receive no notifications or reminders, and it’ll be up to you to check back in with those who are counting on your thoughts! Remember: with great power comes great responsibility!

Allow-listing

You may need to add the Thoughtexchange domain to your organization's allow-list so that notifications don't end up in your spam folder. 

To allowlist our IP address and domain, your IT manager needs the following information:

Domain:

• email.thoughtexchange.com
• thoughtexchange.com (75.2.63.39 & 99.83.147.239)
• tejoin.com (15.197.156.7 & 3.33.150.197)

Dedicated email sending IP address: 

• 208.117.53.224
• 167.89.101.69