Differences helps leaders bring people together by highlighting areas of division and agreement.
While called Differences, this tool is designed to highlight both areas of division and of agreement in an exchange. The content of the thoughts in an exchange often mirrors known dynamics in an organization or community, and as such can bring these dynamics out into the open where they can be addressed.
This article explores:
- What are the Different ratings?
- What are Common ratings?
- Demographics in Differences
- What if the Differences tab is empty?
What are Different ratings?
The Differences tab opens with a list of thoughts that people rated differently. These thoughts show division.
At the top of the screen is a bar graph showing the approximate size of each sub-group (Group A and Group B). The blank space between the bars represents participants who couldn’t be placed into either Group A or Group B. Below each thought is the average rating assigned to it by each sub-group, Group A scores are on the bottom left and Group B scores are on the bottom right.
When exploring the Different ratings thoughts:
- Read through the list to determine if there is a clear content pattern.
- Consider why participants might have rated these thoughts differently and if the differences reflect a known dynamic in the organization.
- Think about whether the thoughts speak to a similar underlying value or interest.
Other things to know:
- Use the filter at the top of the page to explore other Differences groups.
- Two columns of thoughts suggest thoughts that may be oppositional.
What are Common ratings?
The Common ratings show a list of thoughts that the sub-groups rated the same (either high or low). These thoughts show agreement.
When exploring the Common ratings thoughts:
- Again, read through the list to see if there are thoughts with overlapping content.
- Consider how these thoughts align with the leadership’s perspective and if they can be used to create action steps from the exchange.
- And again, think about whether the thoughts speak to a similar underlying value or interest.
Other things to know:
- The Common ratings (low) thoughts can be fragmented thoughts that sank to the bottom during starring. However, you will sometimes find a gem that highlights an unfavorable direction or perspective. Because of that, you should always review these thoughts.
Demographics in Differences
If you asked demographic questions in your exchange, then you will have the extra option to explore demographics in Differences. Consider the following when exploring demographics:
- If the demographic breakdown is the same for both groups then it means no demographic group is over or under-represented.
- Finding demographic differences can mean that the Differences thoughts are more or less important to that group.
- This helps guide your action or communication plan after the exchange by highlighting specific groups that might benefit from tailored communication.
What if the Differences tab is empty?
Sometimes the Differences tab is empty. That means the algorithm didn’t pick up starring patterns, most likely because the exchange topic wasn’t divisive.
Differences is one of the most useful tools in the Discover dashboard because it picks up dynamics that aren’t always visible when you read the top thoughts or explore the themes. Leaders can address these dynamics by creating a plan that uses common-interest thoughts to bring people together. This way, any actions they want to take get fast buy-in and can be implemented even faster.