Note: Much of the content described here applies to engagements with an open-ended Exchange question. If you are only interested in learning about analyzing the results of Survey Questions, skip ahead to the Survey Analysis section.
The Results Dashboard marks a new era in gleaning the most valuable insights from your Exchanges in the easiest way possible.
This article provides an overview of the main results landing page:
The landing page is where you will find the overarching results of your Exchange, and also tools to dig in and learn more. The data can be filtered by your Survey Question responses or Participation Groups using the Filters button at the top of the page and you can remove any applied filters using the "Reset all filters" option.
- Selected values from multiple survey options are treated with OR logic (i.e a participant must have selected either option to be included)
- Selected values from multiple survey questions are treated with AND logic (i.e a participant must have selected an option in both questions to be included)
You can export the images you see using the Export button found in the top right-hand corner of each section.
You’ll find five sections on the main results tab:
The Engagement tab provides an overview of participation statistics from the Exchange as well as an alignment score that describes the level of agreement between your participants with regards to how they rated thoughts. Here you’ll find data on the number of participants, number of thoughts, number of ratings, and the ratings ratio (where a higher number indicates greater engagement by your participants).
The Summary section provides you with an AI-generated summary of the key ideas shared by your participants. This is a great jumping-off point for exploring your results that can give you some ideas about what stood out for participants and what you might want to explore further. Summaries are fully editable (robots don’t always have perfect grammar) in case you want to include them in a report for participants or stakeholders.
Topics provides an interactive bar chart depicting AI-generated theme sets (keyword themes and sentiment themes) as well as any custom theme sets you have applied to the Exchange in the Discover Dashboard. Two theme sets can be selected at the same time, allowing you to compare and understand the overlap that exists between them. You can use the icons in the top right-hand corner to toggle between visualizations showing the average star score of the various topics or the number of thoughts contained in each.
You can also explore Topics further by clicking on any of the bars in the visualization to open the Thoughts by Theme page. Here you can review the thoughts within a theme along with their sentiments and rating statistics. You can even generate a Summary of the thoughts within a theme by clicking the button at the top of the page. Pretty nifty, if you ask me.
Click the X in the top right corner to move back to the main results tab.
Thoughts is the place to explore the individual thoughts that make up your Exchange. Sort them by theme set and choose to display them from highest rated to lowest rated or vice versa. Each thoughts panel shows the content of the thought, its sentiment, the number of participants who rated it, and the (weighted) average rating. To learn more about how the weighted average is calculated, click here.
Keywords provides an interactive wordcloud of words that appears frequently in your Exchange. Use the icons in the top right-hand corner to determine if the size of words is correlated with the average score of the thoughts that contain them, or the number of thoughts that mention the word. Use the edit button to select words to remove from the wordcloud. You can also click any individual word to review all the thoughts that contain it.
To find more information about each Results Dashboard tool, click the links below or use the chapter breaks in the video at the top of this article:
Survey Analysis - Dig into the results of your survey questions.
Heatmaps - Compare themes across different groups of participants using your survey questions.
Differences - Identify groups of participants with similar interests and see what they agree and disagree about.
Reports - Produce detailed, interactive reports about your Exchange results with just a few clicks.
Edit Results (formerly Theme) - Organize the thoughts in your Exchange into themes to better understand what matters to your participants.
Moderate - Review thoughts that have been reported in your exchange and decide whether or not they should remain eligible for rating.
Share (formerly Manage) - Give other leaders access to your Discover Dashboard.
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