The landing page is where you will find the overarching results of your Exchange, and also tools to dig in and learn more. The data can be filtered by your Survey Question responses using the Filters button at the top of the page and you can export the images you see using the Export button found in the top right-hand corner of each section. 

You’ll find five sections on the main results tab:

Engagement

The Engagement tab provides an overview of participation statistics from the Exchange as well as an alignment score that describes the level of agreement between your participants with regards to how they rated thoughts. Here you’ll find data on the number of participants, number of thoughts, number of ratings, and the ratings ratio (where a higher number indicates greater engagement by your participants).

Summary

The Summary section provides you with an AI-generated summary of the key ideas shared by your participants. This is a great jumping-off point for exploring your results that can give you some ideas about what stood out for participants and what you might want to explore further. Summaries are fully editable (robots don’t always have perfect grammar) in case you want to include them in a report for participants or stakeholders.

Topics

Topics provides an interactive bar chart depicting AI-generated theme sets (keyword themes and sentiment themes) as well as any custom theme sets you have applied to the Exchange in the Discover Dashboard. You can use the icons in the top right-hand corner to toggle between visualizations showing the average star score of the various topics or the number of thoughts contained in each. You can also click the “Apply sentiment analysis” checkbox to show a breakdown of each theme by the number of thoughts with positive, negative, or neutral sentiment.

You can also explore Topics further by clicking on any of the bars in the visualization to open the Thoughts by Theme page. Here you can review the thoughts within a theme along with their sentiments and rating statistics. You can even generate a Summary of the thoughts within a theme by clicking the button at the top of the page. Pretty nifty, if you ask me.

Click the X in the top right corner to move back to the main results tab.

Thoughts

Thoughts is the place to explore the individual thoughts that make up your Exchange. Sort them by theme set and choose to display them from highest rated to lowest rated or vice versa. Each thoughts panel shows the content of the thought, its sentiment, the number of participants who rated it, and the (weighted) average rating. To learn more about how the weighted average is calculated, click here.

Keywords

Keywords provides an interactive wordcloud of words that appears frequently in your Exchange. Use the icons in the top right-hand corner to determine if the size of words is correlated with the average score of the thoughts that contain them, or the number of thoughts that mention the word. Use the edit button to select words to remove from the wordcloud. You can also click any individual word to review all the thoughts that contain it.

The Survey Analysis tab is where you can explore responses to the Survey Questions you posed in your Exchange. Responses can be filtered by any of the response options you provided using the Filters button at the top of the page. The Survey Analysis tab includes two sections: Responses and Compare. Responses provides a straightforward breakdown of your participants responses and Compare lets you map those responses onto one another across questions (more details below).

Responses

Responses displays the results summary for each of your Survey Questions. The way that data is presented is determined by the type of question asked (please note that not all question types may be available on your account. Click here to learn more). 

Multiple Choice, Dropdown, and Checkbox

Multiple Choice, Dropdown, and Checkbox style questions are always presented using a bar chart with “Other (specify)” options listed at the bottom.

Satisfaction Score

Satisfaction Score questions provide an automatically-calculated score along with a bar chart breakdown of responses. The satisfaction score is based on an industry standard metric named NPS (Net Promoter Score). 

Participants answering this question will fall into one of three categories:

• Satisfied (9 or 10)– Typically loyal and enthusiastic participants willing to promote us.
• Passives (7 or 8)– Participants that are somewhat content with your service but not enough to be Satisfied.
• Dissatisfied (0-6)– Participants who have had negative experiences. These participants are at risk of churning/quitting, leaving negative online reviews, etc.

From there, we calculate the score by 

1. Getting the [% of participants that are Satisfied]
2. Getting the [% of participants that are Dissatisfied]
3. Calculating [%...Satisfied] - [#...Dissatisfied]

Use this score to measure how well you are doing. Use it over time to measure if you are getting better or worse.

This score is great to understand how well you are doing, but it doesn’t really tell you what you can do to improve. Use a combination of Likert scale questions and thought analysis to better understand why participants feel a certain way about various themes influencing satisfaction (for EDU, questions can be about class sizes, mental health, curriculum, etc.). 

Say you want to better understand the views of Dissatisfied participants. Simply Filter results by participants that answered [0,1,2,3,4,5,6] to a Satisfaction Score question to see how they answered likert scale questions, and how they rated thoughts.

Likert-scale 

Likert-scale responses are presented in a bar chart by default, but you have the option to switch to a pie chart, if you prefer.

Compare

The compare tool allows you look at two Survey Questions at the same time to see how results map onto one another. Simply select the two questions you would like to compare and a table will automatically populate showing the count and percentage of participants who fell into each possible combination of responses. Use the Heatmap option in the upper right corner to layer on colors to help you quickly see the relative sizes of each group. You can even use the Filters button in combination with the Compare tool to look at more than two questions at once.

Note: Groups with fewer than 5 participants will not display to protect anonymity.